Simple, transparent pricing for CX teams.

A ticket is counted as "AI-resolved" when Replyglint autonomously closes it — replies to the customer, applies any configured tags, and closes — without any agent involvement. Tickets where Replyglint's confidence falls below threshold and it generates a handoff card instead are not counted. You only pay for resolutions, not for triage work your agents still handle.

You get full Growth plan access for 14 days — all integrations, unlimited playbooks, custom handoff templates, and the analytics dashboard. No credit card required. At the end of the trial, choose a plan or your account pauses; nothing is charged automatically. Most teams see meaningful auto-resolution in the first two to three days.

Yes. You can upgrade or downgrade at any time from your account settings. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

Overage tickets are billed at $0.03 per AI-resolved ticket above your plan limit. You'll see overage charges on your next invoice. If you consistently exceed your limit, we'll recommend upgrading to avoid the per-ticket rate.

No. Ticket content processed by Replyglint is not used to train any AI models — ours or any third party's. Your playbook definitions and triage patterns are your proprietary data. See our Security page for full details.

Yes. Cancel at any time from your account settings. For monthly plans, cancellation takes effect at the end of the current billing period. For annual plans, we offer a prorated refund within the first 30 days.