Ticket Triage & Auto-Resolution

Tier-1 tickets resolved before your team sees the queue.

Replyglint auto-resolves password resets, refund status checks, and WISMO tickets — then hands off anything complex to your agents with a full context card: conversation history, what was attempted, and a suggested path forward.

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INBOX Password reset — #4821 Resolved Where's my order? — #4822 Resolved … Refund dispute — #4823 Escalating… Subscription cancel — #4824 Queued HANDOFF CARD #4823 — Priya K. · Vestora order Refund Dispute SUMMARY Customer disputes refund on order #VS-88821. Partial refund policy may apply. Needs human. AI ATTEMPTED Offered standard refund — declined Confidence threshold not met (62%) SUGGESTED PATH Apply exception refund policy §4.2 — manager approval required over $80. Take this ticket → reassign

Trusted by CX teams at growing B2C brands

The Queue Problem

Your team spends 70% of their time on tickets that never needed a human.

Password resets. Refund status. WISMO. Subscription pauses. Address corrections. Each one follows the exact same resolution path every time — look up the order, apply the rule, reply, close. Yet they pile up into a queue your agents have to clear by hand, which means the customer with an actual dispute waits three hours.

Typical ticket queue breakdown

% of total ticket volume 68% Tier-1 (auto-resolvable) 22% Tier-2 (needs context) 10% Escalations

How Replyglint Works

From inbox to resolution in under 30 seconds.

1. Reads every incoming ticket

Replyglint integrates with your helpdesk and reads new tickets in real time — via Zendesk, Freshdesk, Intercom, Gorgias, or API.

2. Classifies and decides autonomously

Tier-1 patterns are matched against your resolution playbooks. If confidence is high, Replyglint resolves and closes — no human needed.

3. Hands off with full context

When a ticket needs a human, Replyglint assembles a context card: conversation summary, customer order history, attempted resolutions, and a suggested path forward.

Three-step diagram showing how Replyglint reads a ticket, classifies and decides, then either resolves autonomously or hands off with context

By the numbers

What the queue looks like after 30 days.

~78%
of tier-1 tickets resolved without agent involvement
<30s
median first response time for AI-handled tickets
4.7★
average CSAT on AI-resolved tickets across customers
3×
increase in agent capacity for complex issues

What CX teams say

From the people who run the queues.

"We went from 1,200 tickets a day to maybe 260 that our agents actually touch. Replyglint handles the rest before the queue even builds."
Priya Mehta Head of Customer Experience · Vestora
"The handoff card is genuinely impressive. My agents don't have to dig through chat history — everything they need is right there, including what Replyglint already tried."
Marcus Tello VP Support Operations · Parcelcraft
"Setup was two hours with our Zendesk integration. We didn't have to retrain anyone or change our workflows — it just started working."
Danielle Osei Support Team Lead · Orbly

Works with your stack

Plug in to the helpdesk you already use.

Connect in 2 hours with no IT project. Replyglint operates inside your helpdesk — your agents never change tools, your ticket data stays where it is.

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Start resolving tickets in 2 hours.

Free 14-day trial, no credit card required. Connect your helpdesk and see live resolution in the first session.

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