Integrations

Works with the helpdesk you already run.

No rip-and-replace. Replyglint connects to your existing helpdesk and operates inside it — ticket states, tags, notes, and closures all write back natively. Your agents stay in the tool they know. Your helpdesk stays the system of record. Setup takes 2 hours for most teams.

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Zendesk

Freshdesk

Intercom

Gorgias

HubSpot

Shopify

Native Integrations

8 integrations, each one bidirectional.

Every integration is maintained natively — no third-party middleware, no Zapier-style glue. Your helpdesk stays the system of record.

Full bidirectional sync via Zendesk's Ticket API. Replyglint reads inbound tickets via webhook trigger, resolves by replying + closing, and can apply macros, tags, and internal notes. Works with Zendesk Support and Suite plans on any agent tier.

Connect Zendesk

Connects via Freshdesk API and webhooks. Supports ticket creation, updates, internal notes, canned responses, and status changes. Compatible with Growth and Pro plans.

Connect Freshdesk

Reads inbound conversations from the Intercom Inbox. Resolves via automated replies or closes conversation. Compatible with Intercom's Inbox product on all plans.

Connect Intercom

Built for ecommerce helpdesks. Reads order data from Gorgias's Shopify and Magento widgets to enrich the triage decision before classification. Handles WISMO, refund status checks, and address change confirmations without agent involvement. Available on Growth and Scale plans.

Connect Gorgias

Integrates with HubSpot's Conversations inbox and Tickets object. Supports ticket property updates, internal notes, and CRM contact enrichment on handoff cards.

Connect HubSpot

Reads order, fulfillment, and customer data from Shopify to resolve WISMO, refund eligibility, and order modification tickets. Works alongside your existing Gorgias or Zendesk helpdesk integration. Available on Scale plan.

Connect Shopify

Connects via Salesforce Connected App. Reads Case objects, updates case status and adds internal notes, and surfaces related Contact and Order data on handoff cards. Available on Scale plan.

Connect Salesforce

Custom helpdesk or ticketing system? Use Replyglint's REST API and inbound webhook to send tickets for triage and receive resolution decisions or handoff card objects in JSON. Available on Growth and Scale plans.

See API docs

REST API + Webhooks

Custom helpdesk or homegrown ticketing system? Use the API.

POST ticket payloads to Replyglint's inbound webhook. Receive resolution decisions, handoff card objects, and per-category confidence scores in JSON. HMAC-SHA256 signature verification on all inbound events. Full API reference available in your account dashboard after signup. Available on Growth and Scale plans.

JSON webhook payload — inbound ticket ingestion

Outbound resolution events with full handoff card

HMAC-SHA256 signature verification

Retry with exponential backoff + delivery receipts

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POST /webhook/inbound — example payload

{
  "ticket_id": "tkt_4823",
  "event": "ticket.created",
  "channel": "email",
  "subject": "Where is my order #VS-88821?",
  "body_text": "Hi, I ordered 5 days ago...",
  "customer_email": "[email protected]",
  "metadata": {
    "order_id": "VS-88821",
    "helpdesk": "zendesk"
  }
}

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