Built by people who've run support teams — not just read about them.

Jordan Reyes spent four years running CX operations at a growing direct-to-consumer company in Austin. By 2023, the support queue had become a daily ritual: arrive at 8am, spend the first two to three hours clearing overnight backlog — mostly password resets, order status checks, and subscription modifications. His team of nine agents was experienced and sharp. They were also spending the majority of their day on tickets that had exactly one correct answer, looked up from exactly one system.

Jordan evaluated the chatbot tools available at the time. Most of them deflected conversations to a self-service flow — which helped sometimes. But when the bot couldn't handle something, it would create a ticket and hand it to the queue with no summary, no customer history, no record of what had been tried. An agent would pick it up cold, re-read the full conversation, and start from scratch. Average handle time on those escalations was 40% higher than on tickets the bot had never touched.

He co-founded Replyglint in Austin in early 2024 with a specific goal: not to deflect tickets, but to actually resolve the ones that don't need a human — and when a ticket does need a human, hand it off with a structured context card that lets the agent act immediately. The product he'd needed in 2023 and couldn't find.

"The agents doing the complex work — the disputes, the frustrated customers, the edge cases — those are the people who build customer loyalty. Everything we build is about protecting their time for that work."

— Jordan Reyes, CEO & Co-Founder